Refund policy

Ursine Labs products are printed to order in Australia. Each item is made specifically for your purchase.

Because of this, we do not accept returns or exchanges for change of mind.

If your item arrives damaged or defective, please contact us within 7 days of delivery including photos of the issue. We will assess the issue and, where appropriate, offer a replacement or refund.

We take care to package every order securely and ensure each piece meets our quality standards before shipping.

This policy does not affect your rights under Australian Consumer Law.